TrackDash Youth Support

Youth Track & Field App for Coaches, Athletes & Families

Contact Us

We're here to help. The fastest way to reach us is by email:

We typically respond within 1–2 business days.

Frequently Asked Questions

How do I join a team?

Ask your head coach to send you an invitation link. Tap the link on your device and it will take you directly into the app to join the team.

What's included in the free plan?

The free plan lets coaches manage their roster, enter results, create events, and communicate with their team. Premium adds media uploads, meet story recaps, advanced analytics, and more.

How do I upgrade to Premium?

Open the app and go to Settings → YOUR PLAN → Upgrade to Premium. Choose a monthly or annual plan and complete the purchase through Apple's standard in-app purchase flow.

How do I restore my subscription after switching devices?

Open the app, go to Settings → YOUR PLAN → Restore Purchases. Your subscription is tied to your Apple ID and will be restored automatically.

How do I cancel my subscription?

Subscriptions are managed entirely by Apple. Go to your iPhone Settings → Apple ID → Subscriptions → TrackDash Youth and tap Cancel Subscription.

Our team has league-provided Premium access — why is it showing Free?

Make sure you're signed in and have joined the correct team. If the issue persists, email us at trackdashyouth.support@gmail.com.

How do I delete my account?

Email trackdashyouth.support@gmail.com with the subject "Delete My Account" and we'll remove all your data within 7 business days.

I found a bug or the app is crashing

Please email trackdashyouth.support@gmail.com with a description of what happened and your device + iOS version.